Studio Policies, Terms & Conditions
Cancellation Policy
In Person Classes/Studio Sessions
In order to minimise risk to the business all appointments/classes are subject to a strict 24 hour policy. Classes cancelled within 24 hours, and no shows, are fully chargeable as if you attended the session. Stacy Weeks/Seven Bays Studio is not responsible for your failure to attend a class. Clients are responsible for booking and managing their own classes/sessions via the booking system. There is a link in all confirmation and reminder emails to do this.
Please note in the event of a local or national lockdown this appointment will move online via Zoom and no refunds will be given.
You may reschedule your class/appointment online up to 24 hours before (IE if your appointment is at 9am Friday, you have up until 8.59am on the day before to cancel).
All classes and teachers may be subject to change/cancellation at any time. If you are not booked in to a class you will not receive a cancellation message.
No refunds will be given.
Online Classes
Stacy Weeks/Seven Bays Studio is not responsible for your failure to attend a class.
Stacy Weeks/Seven Bays Studio is not responsible for your failure to update your computer/device/Zoom application.
All classes are subject to a strict 24 hour policy - You may reschedule your class/appointment up to 24 hours before (ie if your appointment is at 9am Friday, you have up until 8.59am on the day before to cancel). Classes cancelled within 24 hours, and no shows, are fully chargeable as if you attended the session.
All classes may be subject to change/cancellation at any time. If you are not booked in to a class you will not receive a cancellation message.
Clients are responsible for booking and managing their own classes/sessions.
No refunds will be given
Client Accounts & Studio Attendance
All clients are responsible for managing their own accounts.
Stacy Weeks/Seven Bays Studio is NOT responsible for maintaining or managing your account.
Stacy Weeks/Seven Bays Studio is NOT liable for mistaken payments, unmanaged accounts, a change of heart or accidental purchases.
If there is an error on your account please contact stacy@stacyweeks.co.uk as soon as possible
All classes are subject to a strict 24 hour policy - You may reschedule your class/appointment up to 24 hours before (ie if your appointment is at 9am Friday, you have up until 8.59am on Thursday to cancel).
All classes may be subject to change/cancellation at any time. If you are not booked in to a class you will not receive a cancellation message.
All classes cancelled by the studio will return to your booking system account. The expiry date will be extended by 1 week.
All classes (group, private, duets, referrals and workshops) must be paid in advance.
All classes are booked on a first come, first serve basis.
All single purchase classes, workshops and subscriptions are non refundable.
Single classes can be rescheduled up to 3 times. After that the class is no longer valid for use and repurchase is required.
Refunds
The studio has a strict no refund policy and is not responsible for accidental purchases, clients changing their mind and clients not managing their own accounts.
In the event that a refund is granted (exceptional circumstances only) the classes taken revert back to the original price of a single class and will be subject to an administrative charge; ie. If a monthly matwork subscription of £40 has one class left, the classes taken in that package will be charged at the single class price, minus the *admin charge.
*Please note the admin charge will vary per transaction. This takes into account the transaction amount and cost to the business for taking this payment via our external payment processor (Stripe) and the time taken to investigate the matter. Our external admin charges the business £20-25 per hour and this will be factored into the refund admin charge.
Subscriptions, Purchases & Packages
Subscriptions
Clients have 14 days after the subscription is setup in which to cancel the subscription.
If a subscription is cancelled within the first 14 days of setup a refund will be granted minus any classes that have already been attended.
After 14 days subscriptions to classes at the studio are subject to our terms and conditions.
Subscriptions payments are monthly.
Stacy Weeks/Seven Bays Studio is NOT responsible for your failure to attend a class within your subscription validity, a variety of classes and sessions are run weekly.
Subscriptions are for clients who attend a minimum of one class a week and are flexible as to what classes they attend.
Unlimited Reformer - You may attend as many classes as you like per month. Stacy Weeks/Seven Bays Studio is not responsible for your flexibility to attend different classes. There are a minimum of 4 classes running weekly. A minimum of 7 classes per month is guaranteed, any classes cancelled by the studio within a monthly subscription will not affect your payment date because how many you attend above our minimum guarantee is your responsibility.
Once purchased you must book your sessions on the studios online booking calendar. If you don't book in advance you may not get your preferred class or time.
You can change the payment details of your subscription at any time.
You can change the date of payment of your subscription by contacting the studio.
Subscriptions can be cancelled at anytime, however any classes taken over your allowance will be billed at the full class rate.
Subscriptions with classes outstanding will not be refunded.
If you cancel your subscription, you will be able to use the outstanding amount of minutes up until the next billing cycle would have been due.
Please check with your bank as payment cancellations may take up to 5 working days. If a payment is cancelled within this time, your account may be debited
Classes cancelled within 24 hours, and no shows, are fully chargeable.
Subscriptions to the studio are for specific class types outlined within the description in you account and are non transferable/non refundable.
Each subscription has a specific number of classes attached to it annually.
Subscriptions will be taken from the account you have designated every month
We are unable to specify a subscription date.
We can pause your subscriptions for you if you are injured or sick.
Packages
All packages have an expiry date and studio/duet sessions must be taken within that period.
Stacy Weeks/Seven Bays Studio is not responsible for your failure to attend a session within your packages validity.
Once purchased please book all of your appointments on the online booking calendar.
You can reschedule your appointments up to 24 hours before your appointment and within the packages validity.
Duet Sessions
Require the full amount of the session booked in advance students are responsible for sharing the cost between them.
Please book your session with a friend who is of similar ability so you both benefit from this class.
If you have no one to share with, the studio may be able to pair you up with a suitable person to share your session, but this is not guaranteed.
If you book a private apparatus session and decide to bring a friend, you must notify the studio as soon as possible and pay the outstanding amount at your session, by card or cash
Disclaimer & Liability
A purchase booked with the Seven Bays Studio is an agreement to participate in a class/session with Stacy Weeks Movement and there are no reasons as to why you cannot/should not attend at this time.
There are risks involved in physical exercise and by booking a class you agree to participate in our classes & sessions.
Online: Your body cannot be physically corrected online and therefore by booking a class you are taking full responsibility for your own movement decisions, ensuring that the space you are using is large enough for you to move in and free from hazards that could be dangerous to you.
In Person & Online: You agree to follow the teachers directions at all times and take responsibility for your own body and movement decisions. You will indicate discomfort to the teacher immediately and omit certain movements if they do not feel beneficial to your body. Your body maybe requiring physical correction, please inform the studio should you not wish to be physically corrected.
COVID 19 - The studio is not responsible for you catching COVID 19.
The apparatus at the studio is potentially harmful and teachers may need to correct your body or assist you to ensure your safety and cannot be held responsible for transmission of COVID 19.